311 N. Sumneytown Pike 2F, North Wales Pa 19454
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FAQ

Frequently Asked Questions

Watch this short video for answers to most questions about Project BEAR.

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Is Project Bear an official non-profit organization?

YES! We are a 501(c)3 non-profit organization, registered in the USA.
Tax ID: 452318910

Does Project BEAR send out confirmations when a request is received?

Yes! We send out confirmations for all form submissions.

If I donated to help cover the cost of my bear, do I need to fill out any other form besides the PayPal information?

No, the PayPal information is all we need, but be sure to double check the address as that is where we will send the bear. If the address information is incorrect, you will experience a delay in receiving your bear or you may not receive your bear at all.

Do I need to have a PayPal account to donate or 'buy' a bear?

No, you have various payment options to choose from once you click the PayPal button.

What does it mean that "paid" bears are given priority status?

If you donated to help cover the cost of your bear, you receive priority status - that means we ship your bear within 1-2 business days of receiving your order. This includes: Bear w/a Buddy, Bear w/a Bracelet, Bear for Someone Else, International Bears, 2 Bears, etc.

How long will it take to get my free bear?

Please allow up to 2 months. Most people who request a bear will get it within 3-4 weeks. We cannot guarantee you will get your bear by a certain date. We ship bears every Wednesday.

How long before I need my box of bears (for a Hospital/Organization) should I request one?

As soon as possible. For a box of bears, we ask you to give us at least one full month.

Can I request a personalized bear or a bear of a specific color?

No. Project BEAR only offers a 9" brown bear. Each bear comes with a tag on which you can write your baby's name.

I accidentally put the wrong shipping address on my request form/PayPal. What should I do?

If you requested a free bear, request another one and explain in the comments that you typed the wrong address in the previous form. If the PayPal address is incorrect, message/email us ASAP to let us know. If we have already shipped a bear to the wrong address, we will require a $3 fee for the extra shipping costs. You can also message us on Facebook to let us know, even if you have emailed and/or used another form.

How can I support Project BEAR?

Please visit our Support page for the various ways you can help support Project BEAR.
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I do not live in the United States. Can I still request a bear?

We send bears all over the world; however, shipping outside of the United States is expensive, and we require at least a $15(USD) shipping/customs fee. Requests for free bears outside the United States will not be honored.

Please be aware that international shipping may take longer than a month. International shipping has been inconsistent due to COVID - for this reason, we strongly suggest NOT ordering from Project BEAR if you do not live in the USA.

I want to send a bear to someone else. How do I do that?

We recommend giving them our info so they can request a bear themselves. If you would still like to have a bear sent to them, click here. Be sure the address is correct. We require at least a $3 donation to ship a bear to someone else - this helps pay for the shipping costs.

Have a different question?

If your question is not found above, please message us on Facebook or use the form below

Your Support Matters

Join us as we offer hope to those who need it most

Bringing awareness to the reality of infertility, miscarriage, stillbirth, and neonatal death.

“For I know the plans I have for you,” declares the LORD, “plans to prosper you and not to harm you, plans to give you hope and a future.” ~Jer 29:11
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